PRIVACY NOTICE - HUSH FESTIVAL LIMITED
 

Last updated: 25 February 2026
 

This Privacy Notice explains how Hush Festival Limited (“we”, “us”, “our”) collects, uses and protects your personal data when you interact with us, including when you visit our website, sign up to our mailing list, or purchase tickets for our events.
 

We take data protection seriously and are committed to handling your personal data transparently, securely and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

1. Identity and contact details
 

This Privacy Notice applies to information collected via our website:
www.hush-festival.com

The data controller is:

Hush Festival Limited
95 Mitcham Road
London E6 3NG
United Kingdom

If you have any questions about this Privacy Notice or how we use your data, you can contact us at:

📧 hello@hushfestival.com
(Please include “Data Protection” in the subject line.)
 

2. The personal data we collect
 

Depending on how you interact with us, we may collect different types of personal data.
 

A. Mailing list sign-ups
 

When you sign up to receive updates from us, we collect:

• Email address

Purpose:
To send news, announcements and information about Hush Festival.

Lawful basis:
Consent.

Retention:
Until you unsubscribe or ask us to delete your data.

You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

B. Ticket purchases
 

When you purchase tickets for one of our events, we collect:

• Name

• Email address

• Home address

• Billing address

• Ticket type(s) purchased

• Order and transaction details

Payment card details are processed securely by our ticketing and payment providers and are not stored by us.

Purpose:

• To process your ticket order

• To deliver tickets and order confirmations

• To provide event-related communications (such as essential event information, schedule updates, or changes)

• To manage customer service queries and refunds where applicable
   

Lawful basis:
Performance of a contract (the ticket purchase).
 

Retention:
We retain ticket purchase data only for as long as necessary to fulfil our contractual, legal and accounting obligations.

C. Marketing communications following ticket purchase

When purchasing tickets, you may be given the option to opt in to receive marketing communications from us (for example, by ticking a checkbox).

• If you opt in, we will use your email address to send marketing emails.

• If you do not opt in, we will only send transactional and service-related emails relating to your ticket purchase.

Lawful basis:
Consent (for marketing communications).

You can unsubscribe from marketing emails at any time.

 

3. Data sharing and processors

We may share your personal data with trusted third-party service providers who act as data processors on our behalf, and only where necessary for the purposes described in this Privacy Notice.

These currently include:

• Ticket Tailor – ticket sales and event registration

• Mailchimp – mailing list management and email communications

• Google – website analytics, email services and cloud-based storage

• Meta (Facebook/Instagram) – advertising and conversion tracking (where cookies are accepted)

We do not sell your personal data and do not allow our service providers to use it for their own purposes.

All processors are contractually required to keep your data secure and confidential.
 

Where you have provided your email address to us (for example by subscribing to our mailing list or opting in to marketing communications), we may use this information to create custom audiences on advertising platforms such as Meta (Facebook and Instagram).
 

This allows us to:

• Show relevant advertisements to existing subscribers; and

• Create “lookalike” audiences, enabling us to reach people with similar interests.

When we upload customer lists to such platforms, the data is securely hashed before transmission and used solely for matching purposes in accordance with the platform’s privacy terms.

Lawful basis: Consent (where you have subscribed to marketing communications).

You may withdraw your consent at any time by unsubscribing from our marketing emails or contacting us directly.

 

4. International data transfers

Some of our service providers operate cloud-based systems that may store or process personal data outside the UK or European Economic Area (EEA).

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• UK or EU adequacy decisions

• UK ICO or EU-approved Standard Contractual Clauses

• Other legally recognised safeguards permitted under data protection law

These measures ensure your data receives a level of protection equivalent to that provided under UK law.

 

5. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

• Managing ticket sales and event delivery

• Complying with legal and accounting requirements

• Resolving disputes or complaints

If you would like more information about our retention practices, please contact us.

 

6. Your rights

Under UK data protection law, you have the right to:

• Be informed about how your data is used

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Withdraw consent (where processing is based on consent)

• Object to certain types of processing

• Request deletion of your data in certain circumstances

You can exercise these rights by contacting us using the details above.

You can also manage your marketing preferences at any time using the unsubscribe links in our emails.

 

7. Complaints

If you have concerns about how we handle your personal data, please contact us and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

🌐 https://ico.org.uk/concerns/
📞 0303 123 1113

​

8. Cookies

Our website uses cookies to ensure it functions properly and to help us understand how it is used.

What cookies do

Cookies may be used to:

• Remember your preferences

• Record whether you have accepted or rejected cookies

• Measure website performance and usage (e.g. via Google Analytics)

• Support advertising and conversion tracking (e.g. Meta Pixel), where consent is given

Cookies do not identify you personally unless you provide personal data elsewhere.

Cookie control

You can manage or withdraw your cookie consent at any time through our cookie banner or your browser settings.

More information about cookies is available at:
https://www.aboutcookies.org
 

9. Changes to this Privacy Notice

We may update this Privacy Notice from time to time.
The most recent version will always be published on our website.